Cancellation Policy

COVID-19 Cancellation Policy

Cancellation Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations at this time.

24-hour Cancellation Policy

Your appointments are very important to Sprout Spa.  I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide me with 24-hour notice.  This way, I will be able to adjust my schedule accordingly and I may be able to accommodate clients on my waiting list.  I do, of course, understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc.  Here is a general breakdown of cancellation fees:

    •    Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
    •    ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, I do text and/or email to confirm the date and time at least 24 hours prior to your appointment.  If I am unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, I know! However, your tardiness can affect the remainder of my day. For this reason, I have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, I will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; I'd rather know as early as possible so I can do my best to fit you in without upsetting the flow of my day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow me the opportunity to alert my standby clients of any openings, therefore allowing me to provide the best service possible.  I very much appreciate your business and compliance with these policies.  See you soon!

Guarantee Services

I always want you to be 100% satisfied with your services.  If you are not 100% satisfied I ask that you contact me within 5 days of your appointment so that I may schedule you to have your services corrected free of charge.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.